Return and Refund Policy

1. Introduction

This Return and Refund Policy explains how EasyNetPlans manages requests related to informational services provided through this website. Since EasyNetPlans operates as a neutral, mobile telecom provider–style resource, the site does not sell physical products or brand-specific subscriptions. Instead, it delivers structured information about mobile & internet plans in the UAE, including home Wi-Fi, TV bundles, and fast speed mobile telecom UAE options. This policy is designed to clarify under what circumstances a return or refund may be considered. By using our services, you agree to the terms described here.

2. Scope of services

Our content is purely informational and intended to guide visitors in understanding typical structures of mobile, Wi-Fi, and TV plans in the UAE. We do not provide telecom services directly, nor do we issue SIM cards, routers, or equipment. Instead, we prepare tailored informational responses when users submit inquiries through the contact form. Refund considerations therefore apply only to optional advisory services where a fee may be charged for preparing detailed comparisons. No returns are applicable to general website content, which is provided free of charge.

3. Eligibility for refunds

Refunds may be requested if a paid informational service is not delivered within the communicated timeframe. A request may also be considered if the content provided is substantially incomplete compared to the scope initially agreed. Refunds are not offered in cases where information has been delivered as described but does not align with a user’s personal preference. Since EasyNetPlans does not guarantee specific outcomes, refunds cannot be issued based on network performance or third-party provider availability. Each request is reviewed individually to maintain fairness.

4. Process for requesting a refund

To initiate a refund request, users should contact us directly through email or phone with details of the service purchased. Requests must include relevant reference information such as the date, type of advisory service, and reason for the refund. Once received, the request will be assessed within a reasonable timeframe, and a clear response will be provided. Approved refunds will be processed using the same payment method originally used. We aim to keep the process straightforward, transparent, and respectful of user needs.

5. Limitations and exclusions

This policy does not apply to third-party telecom providers, equipment purchases, or external subscriptions. EasyNetPlans is not responsible for returns or refunds related to mobile or internet services provided by other companies. Information delivered through our site is educational in nature and not a substitute for direct agreements with actual providers. Refund eligibility applies only to advisory content prepared by EasyNetPlans itself. Users are encouraged to confirm whether their request falls within this scope before submitting it.

6. Updates to this policy

We may revise this Return and Refund Policy to reflect changes in how services are offered or to improve clarity. Updates will be published on this page with an updated date to keep visitors informed. Continued use of the website after changes indicates agreement with the revised version. The updated text will always be written in clear, neutral language to ensure transparency.

7. Contact Information

If you have questions regarding this Return and Refund Policy or need assistance with a specific request, you can reach us directly:

Address: Arabian Ranches 3, Spring, Villa 128 — Dubai — United Arab Emirates
Phone: +971522234674
Email: info@easynetplans.ae