Privacy Policy

1. Introduction

This Privacy Policy explains how EasyNetPlans handles personal information collected through this website and any related communication channels. The purpose of this document is to provide visitors with a clear understanding of what data is gathered, how it is used, and the measures applied to keep it secure. The policy is written in plain language to ensure transparency and accessibility. By using this website or submitting information through the contact form, you acknowledge that your data will be processed in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal details that you choose to provide directly, such as your name, phone number, email address, and any information included in the contact form message. Technical data may also be collected automatically, including IP address, browser type, device information, and general interaction with the site. Optional details you provide, such as your location area or typical usage needs, are used only to tailor plan recommendations. We do not request sensitive categories of data, and users are encouraged not to share unnecessary personal details.

3. Purpose of Processing

Collected data is used only for the following purposes:

To respond to inquiries and provide neutral guidance about mobile, internet, Wi-Fi, and TV packages.
To personalize communication based on the details you share (e.g., household size, type of usage).
To maintain the functionality, security, and performance of the website.
To analyze aggregated visitor activity in order to improve structure and clarity of the site.
Processing is always limited to what is necessary and proportionate for these purposes.

4. Legal Basis

Data processing is carried out under the following grounds:

Consent: When you submit personal data through the contact form or email, you consent to its use for communication purposes.
Legitimate interests: We may process data to maintain site security, monitor basic analytics, and improve the user experience.
Pre-contractual steps: When you request information, data may be processed to prepare a relevant response before entering into any agreement.

5. Data Retention

We keep personal data only as long as necessary to fulfill the purposes for which it was collected. Inquiries and related communication are retained for a reasonable period to allow follow-up or clarification. When data is no longer needed, it is securely deleted or anonymized. Backup copies may exist temporarily but are overwritten in due course. Retention practices are designed to balance operational needs with respect for privacy.

6. Data Sharing

We do not sell or trade personal data. Information may be shared only with trusted service providers who support website hosting, email delivery, or analytics, and only to the extent required for these services. These providers are required to maintain confidentiality and apply adequate safeguards. No unnecessary third parties are granted access to your information.

7. International Transfers

Where service providers are located outside the UAE, we apply appropriate safeguards consistent with GDPR standards to protect personal information. This may include contractual commitments or technical measures that ensure secure handling of data. Transfers are made only when necessary to deliver the services described in this policy.

8. Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration, or loss. These include secure servers, encryption in transmission where applicable, and access controls for internal handling. While no system is completely immune to risks, our processes are designed to reduce vulnerabilities and maintain the confidentiality of your data.

9. Your Rights

As a data subject, you have rights in relation to the personal information we hold. These include the ability to request access to your data, correct inaccuracies, limit processing, or request deletion where appropriate. You may also request a copy of your data in a portable format. Where processing is based on consent, you may withdraw consent at any time, without affecting the lawfulness of earlier processing. All such requests will be reviewed and responded to in a clear and timely manner.

10. Use of Cookies

The website uses cookies and similar technologies to ensure functionality and to understand how visitors interact with content. Some cookies are essential for form submission and navigation, while others help us analyze site performance in aggregated form. More details can be found in our Cookie Policy. You can manage cookie preferences through your browser settings at any time.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements. The latest version will always be published on this page with a revised date. We encourage visitors to review this page periodically to remain informed about how we handle personal information.

12. Contact Information

If you have questions regarding this Privacy Policy or the way your data is processed, you can reach us directly:

Address: Arabian Ranches 3, Spring, Villa 128 — Dubai — United Arab Emirates
Phone: +971522234674
Email: info@easynetplans.ae